30-day money-back guarantee. If you are not satisfied with YoLingo, request a refund within 30 days of your purchase and we will refund the full amount you paid, no questions asked.
1. Scope
This Refund Policy applies to all purchases of YoLingo Premium, including Monthly, Yearly, and Lifetime plans, processed through our payment provider, Paddle.
2. The 30-Day Refund Guarantee
You may request a full refund for any reason within 30 days of the date of purchase. To request a refund, contact us at support@yolingo.click with the email address used for your purchase. We will process eligible refunds to the original payment method as soon as possible, typically within 5-10 business days after approval.
3. Cancellations
Monthly and Yearly subscriptions can be cancelled at any time. If you cancel, you will not be charged again, and you will continue to have access to Premium until the end of the period you already paid for. Cancellation of a subscription does not automatically entitle you to a refund for the current billing period; however, purchases covered by the 30-day guarantee are eligible for a full refund.
4. Free Trial
The Yearly plan offers a 7-day free trial. If you cancel during the trial period, you will not be charged. If you are charged after the trial and believe you cancelled in time, contact us and we will review your case.
5. Lifetime Purchases
Lifetime access is a one-time purchase covered by the 30-day money-back guarantee. After 30 days, Lifetime purchases are generally non-refundable except where required by applicable law or in cases of demonstrated technical fault.
6. Statutory Rights
Nothing in this policy limits your rights under consumer-protection laws in your jurisdiction, including the right to cancel or receive a refund where you are legally entitled to it. These rights apply in addition to, and are not limited by, the terms of this policy.
7. How to Contact Us
For refund requests or questions about this policy, contact us at support@yolingo.click and include the email address used to purchase. Please allow us a reasonable time to respond, typically within 2-3 business days.